Shipping & Returns
Shipping & Delivery
At SMOOTHLY, we ship directly from our European warehouses to ensure fast and reliable delivery across the EU and UK.
Delivery Times
| Region | Estimated Delivery |
|---|---|
| Germany, Netherlands, Austria | 5-8 business days |
| France, Belgium, Spain, Italy | 7-10 business days |
| Rest of EU (Portugal, Poland, Sweden, Denmark, Finland, Ireland) | 7-12 business days |
| United Kingdom | 5-10 business days |
Business days exclude weekends and public holidays. Delivery times start from when your order is shipped, not when it's placed.
Shipping Costs
| Order Value | Shipping Cost |
|---|---|
| Orders over EUR 79 (GBP 69 for UK) | FREE |
| Orders under EUR 79 (GBP 69 for UK) | EUR 4.90 (GBP 4.90 for UK) |
Where We Ship
European Union: Germany, France, Netherlands, Belgium, Spain, Italy, Austria, Sweden, Portugal, Poland, Denmark, Finland, Ireland
United Kingdom: England, Scotland, Wales, Northern Ireland
Order Processing
- Orders are processed within 1-2 business days
- You will receive a shipping confirmation email with a tracking number once your order has been dispatched
- Track your order using the link in your shipping confirmation email
Frequently Asked Questions
Where do you ship from?
We ship from warehouses located in the European Union, which means faster delivery and no surprise customs charges for EU customers.
Will I have to pay customs duties?
No. For EU orders, all applicable taxes (VAT) are included in the product price. For UK orders, any applicable duties are handled through our shipping process.
Can I change my delivery address after ordering?
Please contact us at hello@smoothlywear.com as soon as possible. We can update your address if the order hasn't been dispatched yet.
What if my package is lost or damaged?
Contact us at hello@smoothlywear.com and we'll arrange a replacement or refund. Please include your order number and any photos of damage.
Returns & Refunds
We want you to love your SMOOTHLY shapewear. If something isn't right, we're here to help.
14-Day Return Policy
You have 14 days from the date of delivery to return any item for a refund or exchange. This is in accordance with the EU Consumer Rights Directive.
Return Conditions
To be eligible for a return, items must be:
- Unworn and unwashed
- In their original packaging
- With all tags attached
- In the same condition as when you received them
For hygiene reasons, we cannot accept returns on:
- Nipple covers (once opened)
- Items that have been worn, washed, or altered
How to Return
- Contact us at hello@smoothlywear.com with your order number and reason for return
- We'll send you return instructions and a return address
- Ship the item back — return shipping costs are the responsibility of the customer
- Once we receive and inspect your return, we'll process your refund within 5-7 business days
Refunds
- Refunds are issued to your original payment method
- Original shipping costs are non-refundable (unless the item was defective or we made an error)
- Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider
Exchanges
Want a different size or colour? Contact us at hello@smoothlywear.com and we'll help arrange an exchange. Subject to stock availability.
Defective or Incorrect Items
If you received a defective or incorrect item:
- Contact us within 14 days of delivery
- Include photos of the issue
- We'll arrange a free return and send a replacement or full refund
Contact
For any questions about returns or refunds:
- Email: hello@smoothlywear.com
- Response time: Within 24-48 hours
Last updated: March 2026